Aggregate and
manage reviews
Get actionable,
relevant feedback
Analyse insights and
uncover opportunities
Aggregate and manage reviews
No more hunting down guest feedback—collect and manage all your reviews in one place.
- Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
- Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
- Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
- Tap into branded post-dining surveys to get direct diner feedback
- Customise surveys to get specific feedback and confirm areas of opportunity
- Get notified of negative feedback as soon as possible with negative feedback alerts
Analyse insights and uncover new opportunities
Take action on insights that tell you how you’re doing, so you can optimise your business.
- Compare your reviews to regional averages and industry leaders with benchmark analysis
- Search and identify all reviews that include specific terms of interest with keyword analysis
- Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
I love the ability to really dig into what our guests are saying about us, and then bring that back to the teams and say ‘wow, we’re doing a great job with this, and how can we nurture that within the restaurant, and really bring it out and bring it to life.
Obadiah Ostergard, CEO
Left Bank Brasseries and LB Steak, Northern CA
Find the plan that’s right for you
Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one place
Core
Basic features, with the added ability to maximise your seatings, automate table statusing, and more
Pro
All Basic and Core features, plus relationship management to help create regulars and drive loyalty
Let’s discuss how a reputation management solution can help your business
The largest, most valuable guest network
Connect to guests when you need them most, so you can maximise revenue and repeat business.
A reliable all-in-one platform
Manage your business with intuitive tools and actionable insights you can rely on.
At your service
Serving over 60,000 businesses, our industry experts help you achieve success.