Venga

Reputation management

Keep your brand front and center with simple ways to manage your relationships and address guest feedback.

Review aggregation and response management across over 15 sites, including TripAdvisor, Google, and Facebook
Branded post-dining surveys to engage directly with guests
Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
Daily and weekly feedback report summarising all your reviews and ratings

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Personalised Service

Offer the best hospitality possible with guest details at your fingertips.

Pre-shift reports to keep your staff in-the-know
Guest profiles that automatically update with each visit
Guest search to easily find walk-in guests in your database
Automated guest codes and tags to surprise and delight loyal guests

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Targeted marketing

Turn your guests into regulars with communication tailored specifically to them.

Strategic marketing lists that keep growing based on your segmentation criteria
Automated email campaigns triggered by guest visits and spend
Campaign performance tracking to tie each guest's spend back to your email and social marketing efforts

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Actionable Analytics

Take action on data that helps you operate and grow your business.

Staff scorecards to see each server's average rating and reviews
Weekly reports to summarize your past week and prepare you for what's coming next
A menu of automated reports such as no show or cancellation forecasts and guests to contact about events or offers

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Get integrated

Talk about a 360 degree view of what's happening in your restaurant. With Venga, gather all your guest data in one place with GuestCenter, POS, and email marketing integrations.

Real-time two-way data sync between Venga and GuestCenter
POS integrations with over 40 POS systems
Two-way email marketing integration with popular email marketing systems including Emma and Mailchimp