GuestCenter is connected to OpenTable’s expansive diner network, which helps you better manage reservations and fill more seats.
- 25 million diners in our network. No other reservations service can offer as many covers.
- Book on your website. Guests can see real-time availability and book directly from your website.
- 600+ integrations. Be bookable everywhere—including Google, Apple, Booking.com, and TripAdvisor.
Because the best shifts are the ones you’re most prepared for.
- Organised shift summaries. Share upcoming shift details with your kitchen and wait staff.
- Manager shift notes. Add notes to a shift to keep you and your team on the same page.
- New More control over availability. Decide how and when your tables can be booked online. Learn more →
Maximise time and efficiency with our restaurant management software.
- Customisable floor map. Easy to set up and make changes on your own.
- Server sections & rotations. GuestCenter knows which servers are slammed so your host can make better decisions.
- Guest texts. Send waitlist notifications and automatic reservation reminders.
- Automatic statusing. Create quicker turn times with POS-triggered table statuses.
- New Table Categories. Get more covers by letting guests book the bar, patio and other seating areas. Learn more →
GuestCenter saves useful diner details so you know your guests better and can anticipate their needs.
- Guest history. Know who’s new, who’s returning and who eats out frequently.
- Guest & visit notes. Add private guest and visit notes to help your team deliver great, personalised service and keep track of VIPs.
- Guest tags. Create your own tags to make adding notes faster and easier.
- Respond to Reviews. Communicate with guests after their dining experience by responding to their feedback.
Reporting & Analytics
We present your data in clear ways, so you can make more informed decisions. See what’s working and what’s not with detailed reporting you can’t find anywhere else. Joel Placeres, Co-Owner & Director at Lobos Meat and Tapas -Soho catches up with us on how GuestCenter reporting works for him. >
- New Shift occupancy. Compare historical to your current data so you can plan a marketing campaign or adjust your availability. Find out more >
- New Turn time analysis. Optimise your turn times to allow for more reservations in a given shift without running longer hours or expanding business operations. Find out more >
- New Cover trends analysis. Dive into your business performance with a series of reports showing the trends of your restaurant over time. Find out more >
- Referral and concierge reporting. Monitor and recognise referral relationships to continue the stream of referral business.
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And so much more
- Reservation management Make and edit reservations from anywhere.
- Waitlist management Keep your waitlist flowing, and text guests when their table is ready.
- Credit Card vaulting Holding reservations with Credit Cards can help reduce no-shows and cancellations.
- Passcode protection Protect access to sensitive information and settings.
- Wireless chit printing Print guest information onto chits for your servers.
- Integrations & APIs Sync your OpenTable data with your loyalty, reporting and marketing systems.
- Recommended tables assignments Our system recommends table pre-assignments so you can seat guests faster.
- Table blocking It’s easy to save tables for walk-ins and VIPs.
- Holiday promotions Participate in seasonal promos.
- Reservation timeline view Quickly see where you can fill gaps in availability.
- Alerts & notifications See reservation changes as they happen in-app.
- Multiple floor plans Quickly toggle between different floor plans.