Communicate one-on-one with guests before they step into your restaurant.
Communicate one-on-one with guests before they step into your restaurant.
Build stronger connections that keep guests coming back with our customer messaging platform
Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind.
Reach guests right in OpenTable, with reservation reminder notifications also sent to guests via email and/or app push notifications.
Prepare for shifts, track cancellations, and prevent no-shows
Prepare for shifts, track cancellations, and prevent no-shows
Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible.
Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.
Keep your team organised with message statuses to differentiate between new, in progress, or complete conversations.
Make meaningful connections with your guests using OpenTable’s Restaurant direct messaging system. Explore our related blog posts for expert insights on optimising restaurant-to-guest messaging and elevating your customer engagement strategy.
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