What consumers want from tech before the dining experience

Technology has changed the way we live, the way we connect with others and has significantly impacted how we are experiencing the world. In fact, could you even name an area of life that hasn’t been influenced by technology?

We surveyed over 1,100 diners throughout the UK and found out exactly what they like and dislike about technology before their dining experience.

Researching and selecting restaurants, making a reservation, ordering food and paying for it can be done in a few clicks without the need for human interaction; and no, the irony isn’t lost on us considering how the restaurant industry prides itself on providing hospitality, essentially created through human interaction.

Artboard - What consumers want from tech before the dining experience

In order to get the full picture of how tech is impacting restaurants, we caught up with Andre Mannini, Operations Director of M Restaurants and Alastair Keeble, Director of Digital Marketing of Hakkasan Group.

Andre and Alastair gave us an insight into how operators are using tech to enhance guests’ dining experience and streamline their business.

So, how are guests’ end-to-end dining experiences impacted by technology and what does that mean for you as a restaurateur? Fill in the below form to download your copy of the e-book and find out.

 

diner survey

What diners say they expect from restaurants in 2021

Takeaway meals. Contactless payment. Meal kits. Community meals. A lot has changed for restaurants since the pandemic turned the industry’s...
OpenTable
Thank you to restaurants

Thank you to restaurants

Dear Restaurateur, This year, as your businesses were forced to shutter overnight and adapt to new operational norms on the...
OpenTable
OpenTable offers price cuts to help restaurants reopen

OpenTable offers price cuts to help restaurants reopen

*Updated July 23, 2020. The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of...
Open for Business
waiter and diners

What to do when your front of house is short-staffed

Even before the pandemic, keeping a busy restaurant staffed with top-notch front-of-house professionals was a challenge. And during the past...
OpenTable
11 ways to build positive relationships with guests before, during and after their visit

11 ways to build positive relationships with guests before, during and after their visit

It’s a known fact that the long-term success of your restaurant depends on the relationships you create and maintain with...
OpenTable