Technology has changed the way we live, the way we connect with others and has significantly impacted how we are experiencing the world. In fact, could you even name an area of life that hasn’t been influenced by technology?
We surveyed over 1,100 diners throughout the UK and found out exactly what they like and dislike about technology before their dining experience.
Researching and selecting restaurants, making a reservation, ordering food and paying for it can be done in a few clicks without the need for human interaction; and no, the irony isn’t lost on us considering how the restaurant industry prides itself on providing hospitality, essentially created through human interaction.
In order to get the full picture of how tech is impacting restaurants, we caught up with Andre Mannini, Operations Director of M Restaurants and Alastair Keeble, Director of Digital Marketing of Hakkasan Group.
Andre and Alastair gave us an insight into how operators are using tech to enhance guests’ dining experience and streamline their business.
So, how are guests’ end-to-end dining experiences impacted by technology and what does that mean for you as a restaurateur? Fill in the below form to download your copy of the e-book and find out.