Ready to help you open your doors

As restaurant doors reopen, chefs will be at the kitchen, people will fill tables (even if they are a few more feet apart), and community will matter more than ever. Whether you’ve explored takeaway and delivery in lockdown, or have been closed for weeks, OpenTable is here to help you welcome back guests and rebuild your business.

We’re eager to help you get back on your feet.

Learn all about how our Open Door programme can help you—and sign up today for no subscriptions fees until 2021 and no cover fees until the end of September 2020.

Set up to reopen

For a successful reopening, you’ll want to make sure your books are open, your staff is ready, and guests know about your offerings and the measures you’re taking to ensure a safe dining environment.

  • Find the tools you need to get back online and offering reservations on OpenTable
  • Stay informed about local regulations and adjust your floor plans and hours accordingly
  • Confirm that your special days, availability, and shift settings are up-to-date
  • Update your hours of operation, menus (including any new items with photos), delivery, and takeaway information on your OpenTable profile
  • Let diners know what to expect when they come to dine at your restaurant. This could include information on any health and safety precautions you are taking by updating booking policies and adding the info to your profile
  • Let OpenTable know if there has been a change to the main point of contact in the restaurant

Set your business up for success

  • Decide which services make sense for your restaurant and delivery or takeaway options
  • Contact your suppliers and vendors to let them know you’re reopening
  • In collaboration with your vendor, reconsider your menu items and profitability of each item. Consider shortening your menu to adjust to the new economic climate

Bring your staff back

  • Consider starting with a small crew as you adjust your operations and respond to diner demand, bringing back staff who can perform multiple tasks
  • Train your staff to be able to comply with local guidance on health and safety standards
  • Retrain staff on reservation systems, point-of-sale, and other technologies. See this helpful video, videos, certification materials, and how-to articles on OpenTable products
  • Update your team’s access levels for any technologies
  • Share talking points with staff for anticipated guest questions. Add them to shift notes to keep these top of mind

Anticipate and stay on top of guest concerns

Establish clear safety and sanitation procedures and create a safe and welcoming environment by preparing your staff to respond to questions from guests.

  • Be empathetic to guest requests such as changing seats, asking for new cutlery, or avoiding waiting areas
  • Follow government guidance on sanitation
  • Consider adding sanitiser stations at your entrance for guests
  • Beyond your profile and booking policies, let guests know what precautions you’re taking on your website and/or via email
  • Discourage food sharing by changing shared or family-style dishes to individual portions
  • Consider menu boards or single-use menus to decrease points of contact
  • Adopt a credit card-only system to eliminate handling cash

Get the word out

Diners are ready to put their pots and pans away and come back to your restaurant, but they first need to know you’re open. Make it easy for people to discover you and find updated information about your restaurant.

Evolve your operations

As your business continues to evolve, your operations and supply chain will likely shift. Keep track of what’s working for you and your peers.

  • Track how you’re doing by looking at your reports in OpenTable
  • Stay updated with governmental advice
  • Contact your vendors and suppliers to let them know of any changes in demand 
  • Continue to learn from peers in the industry
  • Consider adding additional revenue streams such as meal kits, takeaway, delivery, gifts and grocery items

The state of the restaurant industry

As the Covid-19 pandemic keep people home and some cities and countries limit restaurant operations, our community of nearly 60,000 restaurants faces unprecedented challenges. We’ve summarised week-over-week data of diners on our platform in restaurants around the world and are updating it daily.

See the latest in the data center